Returns & Exchange

Returns & Exchanges Policy

At Boujee Blings, your satisfaction is our top priority. We take great care in delivering high-quality products, but if you run into a size issue or have any concerns with your order, we are here to assist you.

1. Returns Policy (Open & Check at Doorstep)

To ensure complete confidence in your purchase, we offer an "Open & Check" policy upon delivery:

Doorstep Verification: When the courier arrives, you may open the outer parcel to inspect the color, fabric, and overall quality before making your payment.
Seal Policy: Please do not tear or break the product packaging seal. You can open the edge of the seal to feel the fabric and verify the item.
If You Accept the Order: Simply pay the Cash on Delivery (COD) amount to the courier driver.
If You Reject the Order: If you are not satisfied with the item at the doorstep, simply hand the package back to the courier driver and pay a 15 AED shipping fee.

Why the 15 AED fee? Courier drivers invest time and fuel to deliver items directly to your doorstep. This fee directly covers the courier's service costs for the delivery attempt.

Final Sales: Once the parcel is accepted and paid for at the door, no returns or cash refunds are accepted.

2. Exchange Policy

If you need a different size after accepting your parcel, we offer a hassle-free size exchange process:

Eligibility Requirements

Timeframe: Exchange requests must be submitted within 7 days of delivery.
Item Condition: Items must be completely unused, unwashed, nicely folded, and packed in their original, undamaged packaging.
Final Sale Items: Clearance or final sale items are not eligible for exchange.
Item Matching: Exchanges are strictly for size changes within the same article. Switching to a completely different design or article is not permitted unless your original size is out of stock.
Out of Stock Sizes: If your required size is unavailable in stock, our team will assist you in selecting an alternative article of equal value.

Exchange Fees

An Exchange Fee of 25 AED applies to cover round-trip courier costs for picking up the old item and delivering the new size.

3. How to Request an Exchange

Exchanges cannot be placed directly by customers on our website and must be arranged through our support team.

Take Photos & Video: Prepare clear photos showing both the Front and Back of the garment, along with a short video showing all original tags intact and attached.
Contact Support: Reach out to our Customer Support team with your order number and the media above.
Dispatch & Swap: Once approved, our team will book the exchange shipment for you.